FAQ
Frequently Asked QuestionsCollapsible content
How does check-in work?
- MOVA VILLA uses self check-in.
- After booking, a guest form will be sent to your email.
- Once the form is completed, the door code will be sent to you on the day of check-in.
- Simply follow the instructions in the message to complete check-in.
Do you offer airport transfers, car rental or guided tours?
- Transfers: please contact customer support in advance to arrange.
- Car rental: not available at this time.
- Guided tours: not available at this time.
- For other services, please add our official LINE to discuss with our staff.
Is parking available?
- Every MOVA VILLA property is a standalone house.
- Every villa has its own parking space.
- Each parking space fits two standard cars.
How do I get to the villa from the airport or station?
- Rental car (recommended): simply use Google Maps navigation to your villa.
- MOVA VILLA transfer: add our LINE and we will arrange a pick-up.
- Haramizu area: airport shuttle bus to Ozu-Minamiguchi, then JR to Haramizu Station — 3 minutes on foot.
- Ozu: airport shuttle bus to Ozu-Minamiguchi, then 15 minutes on foot.
- Okino: airport shuttle bus to Ozu-Minamiguchi, then JR to Sanrigi Station — 15 minutes on foot.
- Koshi: airport shuttle bus to Ozu-Minamiguchi, JR to Musashizuka Station, then bus E3-3 to Minamigaoka — about 10 minutes on foot.
How many guests can stay? Can extra beds be added?
- Yamato series: 6-8 guests.
- Misawa series: 4-6 guests.
- Sekisui series: 5-7 guests.
- Haramizu series: 4-6 guests.
- Okino series: 4-6 guests.
- Ozu series: 4-6 guests.
- For extra beds, please add our LINE and discuss with our staff.
Are there discounts for long stays?
- 7 nights or more: 15% off.
- 15 nights or more: 20% off.
- 30 nights or more: 30% off.
- For other long-stay needs, please add our LINE and discuss with our staff.
Is breakfast or dinner included?
- MOVA VILLA does not currently offer meal service.
- Every villa has a full kitchen with cookware — we recommend shopping at nearby supermarkets and enjoying cooking at the villa.
Are toiletries provided?
MOVA VILLA provides the following:
- Toothbrush & toothpaste sets
- Bath towel & hand towel sets
- Shampoo
- Body wash
- Conditioner
- Amenities are stocked according to the length of your stay.
- No additional supplies are provided if used up early.
How do I handle rubbish and recycling?
- Please follow the house rules for simple waste sorting.
- Rubbish bags of various sizes are in the kitchen drawers.
- Long-stay guests needing collection can notify us via the booking platform or LINE.
Is there daily housekeeping?
- To protect guest privacy and property, MOVA VILLA does not provide housekeeping during stays as a rule.
- Every villa is equipped with a vacuum cleaner and mop for guest use.
- For special requests, please add our LINE and discuss with our staff.
Do you offer rooms that are not whole-villa rentals?
- MOVA VILLA offers whole-villa rentals only.
- Guests booking a MOVA VILLA property enjoy exclusive use of the entire house.
Where exactly are the villas located?
- MOVA VILLA operates 21 villas in total.
- The villas are spread across four areas.
- Please see the map below.
溫馨提醒:點擊地圖左上角的「小箭頭圖示」,即可切換查看不同區域的民宿位置
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