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FAQ

Frequently Asked Questions

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How do I check in?

  • MOVA VILLA offers self check-in.
  • After your booking is complete, a guest form will be sent to your email.
  • Once the form is filled out, a password will be sent to you on your check-in day.
  • Follow the instructions in the message to complete the check-in process.

Do you provide airport shuttle service, car rental or guided tour services?

  • Shuttle service: Please contact customer service in advance to confirm
  • Car rental service: Not currently available
  • Guided tour service: Not currently available
  • To inquire about other services, please add our official LINE account and chat with a representative

Is there parking space?

  • Each MOVA VILLA is a standalone property.
  • Each MOVA VILLA has its own parking space.
  • The parking space can accommodate two household cars.

How do I get to the guesthouse from the airport and train station?

  • Rental Car: Use Google Maps for navigation directly to the designated guesthouse. (Most Recommended)
  • MOVA VILLA pick-up service: Add us on LINE and contact us to arrange a pick-up.
  • Haramizu Area: Take the airport shuttle bus to Ozu South Exit, then transfer to JR to Haramizu Station, and walk 3 minutes to arrive.
  • Ozu: Take the airport shuttle bus to Ozu South Exit, and walk 15 minutes to arrive.
  • Okino: Take the airport shuttle bus to Ozu South Exit, then transfer to JR to Sarugiki Station, and walk 15 minutes to arrive.
  • Kōshi: Take the airport shuttle bus to Ozu South Exit, then transfer to JR to Musashizuka Station, then transfer to the E3-3 bus to Minamigaoka, and walk approximately 10 minutes to arrive.

How many people can stay? Do you provide extra beds or mattresses?

  1. Daiwa Series: Accommodates 6-8 people.
  2. Misawa Series: Accommodates 4-6 people.
  3. Sekisui Series: Accommodates 5-7 people.
  4. Haramizu Series: Accommodates 4-6 people.
  5. Okino Series: Accommodates 4-6 people.
  6. Ozu Series: Accommodates 4-6 people.
  • If you wish to add extra beds, please contact our specialists via LINE to discuss the arrangements.

Are there discounts for long-term stays?

  1. 7 nights (inclusive) or more: Enjoy 15% off accommodation.
  2. 15 nights (inclusive) or more: Enjoy 20% off accommodation.
  3. 30 nights (inclusive) or more: Enjoy 30% off accommodation.
  • If you have other long-term stay needs, please add us on LINE to discuss with a dedicated representative.

Is breakfast or dinner included?

  • MOVA VILLA temporarily does not provide meal services.
  • MOVA VILLA properties are equipped with kitchens and cooking utensils. We recommend purchasing ingredients nearby to enjoy cooking.

Are toiletries provided?

MOVA VILLA provides the following amenities:

  1. Toothbrush and toothpaste set
  2. Bath towel and hand towel set
  3. Shampoo
  4. Body wash
  5. Conditioner
  • Amenities will be provided in quantities corresponding to the duration of the guest's stay.
  • Should amenities be used up prematurely, no additional supplies will be provided.

How is garbage and recycling handled?

  • Please follow the instructions on the house rules for simple waste disposal.
  • Various sizes of trash bags are available in the kitchen drawers.
  • For long-stay guests who require waste removal, please notify us through the booking platform or LINE for assistance.

Will there be cleaning staff every day?

  • To ensure guest property safety and privacy, MOVA VILLA generally does not provide cleaning services.
  • Each accommodation is equipped with a vacuum cleaner and mop for guests' use.
  • If you have special needs, please add us as a LINE friend and discuss with our dedicated staff.

Are single-room rentals available?

  • MOVA VILLA currently only offers full-villa rentals.
  • Guests who book a MOVA VILLA property will have exclusive access to the entire villa.

What is the exact location of the Mova Villa?

  • MOVA VILLA operates 21 vacation rentals.
  • The rentals are spread across four main areas.
  • Please refer to the map below.

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溫馨提醒:點擊地圖左上角的「小箭頭圖示」,即可切換查看不同區域的民宿位置