FAQ
Frequently Asked QuestionsCollapsible content
How do I check in?
- MOVA VILLA offers self check-in.
- After your booking is complete, a guest form will be sent to your email.
- Once the form is filled out, a password will be sent to you on your check-in day.
- Follow the instructions in the message to complete the check-in process.
Do you provide airport shuttle service, car rental or guided tour services?
- Shuttle service: Please contact customer service in advance to confirm
- Car rental service: Not currently available
- Guided tour service: Not currently available
- To inquire about other services, please add our official LINE account and chat with a representative
Is there parking space?
- Each MOVA VILLA is a standalone property.
- Each MOVA VILLA has its own parking space.
- The parking space can accommodate two household cars.
How do I get to the guesthouse from the airport and train station?
- Rental Car: Use Google Maps for navigation directly to the designated guesthouse. (Most Recommended)
- MOVA VILLA pick-up service: Add us on LINE and contact us to arrange a pick-up.
- Haramizu Area: Take the airport shuttle bus to Ozu South Exit, then transfer to JR to Haramizu Station, and walk 3 minutes to arrive.
- Ozu: Take the airport shuttle bus to Ozu South Exit, and walk 15 minutes to arrive.
- Okino: Take the airport shuttle bus to Ozu South Exit, then transfer to JR to Sarugiki Station, and walk 15 minutes to arrive.
- Kōshi: Take the airport shuttle bus to Ozu South Exit, then transfer to JR to Musashizuka Station, then transfer to the E3-3 bus to Minamigaoka, and walk approximately 10 minutes to arrive.
How many people can stay? Do you provide extra beds or mattresses?
- Daiwa Series: Accommodates 6-8 people.
- Misawa Series: Accommodates 4-6 people.
- Sekisui Series: Accommodates 5-7 people.
- Haramizu Series: Accommodates 4-6 people.
- Okino Series: Accommodates 4-6 people.
- Ozu Series: Accommodates 4-6 people.
- If you wish to add extra beds, please contact our specialists via LINE to discuss the arrangements.
Are there discounts for long-term stays?
- 7 nights (inclusive) or more: Enjoy 15% off accommodation.
- 15 nights (inclusive) or more: Enjoy 20% off accommodation.
- 30 nights (inclusive) or more: Enjoy 30% off accommodation.
- If you have other long-term stay needs, please add us on LINE to discuss with a dedicated representative.
Is breakfast or dinner included?
- MOVA VILLA temporarily does not provide meal services.
- MOVA VILLA properties are equipped with kitchens and cooking utensils. We recommend purchasing ingredients nearby to enjoy cooking.
Are toiletries provided?
MOVA VILLA provides the following amenities:
- Toothbrush and toothpaste set
- Bath towel and hand towel set
- Shampoo
- Body wash
- Conditioner
- Amenities will be provided in quantities corresponding to the duration of the guest's stay.
- Should amenities be used up prematurely, no additional supplies will be provided.
How is garbage and recycling handled?
- Please follow the instructions on the house rules for simple waste disposal.
- Various sizes of trash bags are available in the kitchen drawers.
- For long-stay guests who require waste removal, please notify us through the booking platform or LINE for assistance.
Will there be cleaning staff every day?
- To ensure guest property safety and privacy, MOVA VILLA generally does not provide cleaning services.
- Each accommodation is equipped with a vacuum cleaner and mop for guests' use.
- If you have special needs, please add us as a LINE friend and discuss with our dedicated staff.
Are single-room rentals available?
- MOVA VILLA currently only offers full-villa rentals.
- Guests who book a MOVA VILLA property will have exclusive access to the entire villa.
What is the exact location of the Mova Villa?
- MOVA VILLA operates 21 vacation rentals.
- The rentals are spread across four main areas.
- Please refer to the map below.
溫馨提醒:點擊地圖左上角的「小箭頭圖示」,即可切換查看不同區域的民宿位置
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