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FAQ

Frequently Asked Questions

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How does check-in work?

  • MOVA VILLA uses self check-in.
  • After booking, a guest form will be sent to your email.
  • Once the form is completed, the door code will be sent to you on the day of check-in.
  • Simply follow the instructions in the message to complete check-in.

Do you offer airport transfers, car rental or guided tours?

  • Transfers: please contact customer support in advance to arrange.
  • Car rental: not available at this time.
  • Guided tours: not available at this time.
  • For other services, please add our official LINE to discuss with our staff.

Is parking available?

  • Every MOVA VILLA property is a standalone house.
  • Every villa has its own parking space.
  • Each parking space fits two standard cars.

How do I get to the villa from the airport or station?

  • Rental car (recommended): simply use Google Maps navigation to your villa.
  • MOVA VILLA transfer: add our LINE and we will arrange a pick-up.
  • Haramizu area: airport shuttle bus to Ozu-Minamiguchi, then JR to Haramizu Station — 3 minutes on foot.
  • Ozu: airport shuttle bus to Ozu-Minamiguchi, then 15 minutes on foot.
  • Okino: airport shuttle bus to Ozu-Minamiguchi, then JR to Sanrigi Station — 15 minutes on foot.
  • Koshi: airport shuttle bus to Ozu-Minamiguchi, JR to Musashizuka Station, then bus E3-3 to Minamigaoka — about 10 minutes on foot.

How many guests can stay? Can extra beds be added?

  1. Yamato series: 6-8 guests.
  2. Misawa series: 4-6 guests.
  3. Sekisui series: 5-7 guests.
  4. Haramizu series: 4-6 guests.
  5. Okino series: 4-6 guests.
  6. Ozu series: 4-6 guests.
  • For extra beds, please add our LINE and discuss with our staff.

Are there discounts for long stays?

  1. 7 nights or more: 15% off.
  2. 15 nights or more: 20% off.
  3. 30 nights or more: 30% off.
  • For other long-stay needs, please add our LINE and discuss with our staff.

Is breakfast or dinner included?

  • MOVA VILLA does not currently offer meal service.
  • Every villa has a full kitchen with cookware — we recommend shopping at nearby supermarkets and enjoying cooking at the villa.

Are toiletries provided?

MOVA VILLA provides the following:

  1. Toothbrush & toothpaste sets
  2. Bath towel & hand towel sets
  3. Shampoo
  4. Body wash
  5. Conditioner
  • Amenities are stocked according to the length of your stay.
  • No additional supplies are provided if used up early.

How do I handle rubbish and recycling?

  • Please follow the house rules for simple waste sorting.
  • Rubbish bags of various sizes are in the kitchen drawers.
  • Long-stay guests needing collection can notify us via the booking platform or LINE.

Is there daily housekeeping?

  • To protect guest privacy and property, MOVA VILLA does not provide housekeeping during stays as a rule.
  • Every villa is equipped with a vacuum cleaner and mop for guest use.
  • For special requests, please add our LINE and discuss with our staff.

Do you offer rooms that are not whole-villa rentals?

  • MOVA VILLA offers whole-villa rentals only.
  • Guests booking a MOVA VILLA property enjoy exclusive use of the entire house.

Where exactly are the villas located?

  • MOVA VILLA operates 21 villas in total.
  • The villas are spread across four areas.
  • Please see the map below.

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溫馨提醒:點擊地圖左上角的「小箭頭圖示」,即可切換查看不同區域的民宿位置