Cancellation Policy

Cancellations and refunds for bookings on movavilla.com

• Cancel 7 or more days before check-in: full refund.
• Cancel 4 to 6 days before check-in: 50% refund.
• Cancel within 3 days of check-in (including the check-in day), or no-show: no refund; the full amount is charged.

Changing your dates

To change your dates or number of guests, message us on LINE (ID: @kmjdua). We will help based on availability.

Typhoons, earthquakes and other natural disasters

If a natural disaster such as a typhoon or earthquake prevents your stay and the government of Japan or of your home country has ordered work or school closures, you can postpone your stay at no extra cost. Please rebook and complete your stay within six months.

Bookings made on other platforms

For bookings made on Booking.com, Airbnb or other platforms, the cancellation and refund rules shown on that booking apply.

How to cancel

Message us on LINE (ID: @kmjdua) with your order number and the name on the booking.